Privacy Policy

Last Updated: 09.12.2024

Total Wound Care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or communicate with us. By using our website and services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you interact with us online, by phone, or through our services. The types of personal information we collect include:

Personal Identification Information: Name, email address, mailing address, and phone number (including cell phone numbers).
Health Information: Information related to your medical conditions, treatments, or services required in connection with our wound care services.
Other Information: Any additional information you provide through forms, surveys, or inquiries.

2. How We Use Your Information

We use your information to provide, operate, and improve our services, including:

Responding to inquiries or requests.
Scheduling services or treatments.
Communicating with you via text, phone, or email regarding your care or our services.
Providing you with updates, newsletters, and other promotional materials related to our services (only if you have opted to receive these communications).

3. Text Messaging and Phone Communications

By providing your cell phone number, you consent to receive text messages or phone calls from Total Wound Care related to:

Scheduling and appointment reminders.
Important updates regarding your care.
Information regarding your services or medical treatments.

Text messaging opt-in is excluded from information sharing with third parties or marketing purposes. You may opt out of receiving text messages at any time by replying “STOP” to any message you receive or by contacting us at the details provided below. Standard message and data rates may apply.

4. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, use, or disclosure. We use encryption and secure servers to store your data and regularly review our security practices to ensure the ongoing protection of your personal information.

5. Sharing and Disclosure of Information

We do not sell, trade, or otherwise share your personal information, including your cell phone number, with any third-party vendors, advertisers, or marketing firms. Text messaging opt-in is excluded from information sharing with third parties or marketing purposes. Your information will only be shared under the following circumstances:

To healthcare providers, insurers, or other entities as necessary to provide our services and treatments.
As required by law, such as to comply with a subpoena, court order, or legal process.
To third-party service providers who assist us in operating our website or conducting our business (e.g., IT support, data hosting), provided they agree to keep your information confidential.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies help us understand how visitors use our website and provide more personalized content. You can control cookies through your browser settings, but disabling cookies may limit your access to certain features of our site.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You may ask us to correct or update your personal information if it is inaccurate.
Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have to retain it.
Opt-Out: You may opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates. The date of the latest revision will always be posted at the top of this policy.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

Total Wound Care
1900 NW expressway Suite 800

Oklahoma City, OK 73118
Phone:405.246.0811
Email info@twcheals.com

We are committed to resolving privacy-related issues and protecting your personal information.