Job Description:

This position plays an integral role in ensuring the smooth operation of our corporate office and maintaining high standards in patient care. As a Scheduling Specialist, you will be responsible for coordinating and managing patient appointments and schedules efficiently, while interacting with patients, physicians, and other healthcare providers. 

This is a full-time position, Monday through Friday, from 8 AM to 5 PM, located in our corporate office.

You will receive comprehensive training and access to resources from our marketing team to become well-versed in all specialized wound care modalities, which will allow you to effectively represent Total Wound Care in interactions with patients and healthcare providers. Staying up to date on all processes and flow charts related to scheduling will be key to your success in this role. Collaboration and teamwork are essential in maintaining a seamless workflow to ensure Total Wound Care provides exceptional patient care.

Responsibilities:

- Appointment Coordination: Effectively manage and coordinate patient appointments, ensuring that schedules are optimized to maximize resource utilization and minimize patient wait times.

- Patient and Provider Interaction: Act as a liaison between patients, physicians, and healthcare staff to schedule appointments, relay information, and handle any necessary changes.

- Insurance Verification and Authorizations: Verify patient insurance coverage using tools like Availity and Inovalon. Obtain necessary prior authorizations for services, ensuring accuracy and compliance with insurance guidelines.

- Records Management: Maintain accurate and detailed records of patient appointments, including cancellations and rescheduling. Ensure that all relevant patient data is properly documented in the EMR system and PCOM.

- Customer Service: Provide top-tier customer service by answering patient inquiries, addressing concerns, resolving scheduling conflicts, and accommodating urgent appointment requests.

- Department Collaboration: Work closely with other departments such as clinical and administrative teams to ensure the smooth coordination of patient care and services.

- Scheduling Software Proficiency: Utilize scheduling software to effectively manage appointments, update patient data, and keep track of scheduling needs. You will be responsible for updating insurance information in the EMR and PCOM by logging into platforms such as Availity and Inovalon.

- HIPAA Compliance: Maintain the confidentiality of patient information at all times in accordance with HIPAA regulations. Ensure all data is handled securely and discreetly.

- Meeting Participation: Attend department meetings and training sessions to stay informed about new procedures, tools, and protocols relevant to your role.

- Phone and Communication Duties: Answer phone calls, manage inquiries from patients, insurance companies, and healthcare providers, and ensure accurate and efficient communication that supports patient care.

- Team Support: Contribute to team efforts by using spreadsheets and other tools to assist in the communication and tracking of patient care. Responsibilities include managing the ancillary tracker, hospital list tracker, and updating PCOMs as needed.

- Additional Duties: You will be expected to assist with any other tasks that support the team’s goal of delivering superior patient care, such as helping to schedule patients and contributing to team initiatives aimed at making Total Wound Care the best in its field.

Qualifications:

- Education: High school diploma or equivalent is required. Any additional coursework or certifications related to healthcare administration or medical office management is an advantage.

- Experience: Prior experience in a medical office environment, particularly in scheduling, administration, or customer service, is highly beneficial. Familiarity with wound care services is a plus.

- Software Proficiency: You should be proficient in using scheduling software, electronic health record (EHR) systems, and Microsoft Office applications, including Excel and Word. Knowledge of platforms such as Availity and Inovalon for insurance verification is preferred.

- Communication Skills: Strong verbal and written communication skills are essential for interacting professionally with patients, healthcare providers, and internal teams. You should be able to convey information clearly, answer questions, and resolve concerns.

- Organizational Skills: Excellent attention to detail and organizational abilities are crucial in this fast-paced environment. You must be able to prioritize tasks, manage time efficiently, and work under pressure while maintaining accuracy.

- Healthcare Knowledge: Familiarity with medical terminology, healthcare procedures, and the insurance verification process is required. Knowledge of wound care services and related medical practices is a strong advantage.

- Teamwork: You must be able to work independently while also being an effective team player. Collaboration with other departments and the ability to adapt to changing situations is essential to the role.

- Problem-Solving Skills: The ability to troubleshoot scheduling conflicts, manage patient requests, and resolve issues promptly is a key part of this role.

Total Wound Care is dedicated to maintaining exceptional patient care as our top priority. Your role will be central to ensuring that we continue to exceed industry standards, enhance the patient experience, and provide seamless, compassionate care.

Total Wound Care is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law.

To apply please complete and submit the online application, resume, and a list of 3 professional references.

Note: Offer of Employment contingent on successfully passing Background Check and Drug Screening